Functie
Duties and responsibilities- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
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Profiel
- Good communication in French and/or Dutch
- Verbal and written basic communication skills in English is a must
- Previous experience in a customer service role will be considered an asset
Aanbod
Reward
- Free parking
- Employee referral incentive
- Relocation program
- Discretionary performance bonus
- Free life, pension & health insurance
- Meal & eco vouchers
- Net allowance for working from home
Investment
- Fitness refund
- Remote working & flexible hours
Evolution
- External training opportunities, both locally & abroad
- Opportunities for career growth
- Ongoing internal training
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