Inbound Customer Service Officer


 

Functie

Duties and responsibilities

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  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Profiel

  • Good communication in French and/or Dutch
  • Verbal and written basic communication skills in English is a must
  • Previous experience in a customer service role will be considered an asset

Aanbod

Reward

  • Free parking
  • Employee referral incentive
  • Relocation program
  • Discretionary performance bonus
  • Free life, pension & health insurance
  • Meal & eco vouchers
  • Net allowance for working from home

Investment

  • Fitness refund
  • Remote working & flexible hours

Evolution

  • External training opportunities, both locally & abroad
  • Opportunities for career growth
  • Ongoing internal training

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